nonconformities

Date of occurrence

04-06-2025

Year

2025

Category

Delivery

Divergence from order

Quality

Safety

Labelling

Sales order no.

19711

Purchase order

Observer

Distributor

Observer name

Patryk Kwiecień

Case

We have received claim form from MAKRO informing that we have delivered different article/ EAN number. The delivery was rejected.
JG selected wrong product: 3700-1KG ( Bao with paper) instead of 25405KG
We are returning the pallet back to the storage and shipping the correct one.
Credit invoice should be issued for invoice 17633

Root cause

JG checking process

Corrective action by

Cold storage

Corrective action

Payment for this delivery.
Reinforceing the procedure of checking the delivery

Action level

Action is for statistic

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Approved by

Birgitte Hundrup

Concluded