nonconformities

Date of occurrence

02-06-2025

Year

2025

Category

Delivery

Divergence from order

Quality

Safety

Labelling

Sales order no.

SO019718

Purchase order

Observer

End user

Observer name

Case

The customer has received the wrong product.
PP has ordered 10 cartons of Shell Shrimp 70-90 item no. 10590IB. LL Cold has packed and sent 10 cartons of Plaice (not our product)
SO019718 from 02-06 2025

Root cause

LL Cold has picked the wrong product

Corrective action by

Cold storage

Corrective action

03-06 2025: PP has sent a new order SO019761.
The customer returns the 10 cartons to Rygaard, Grenå who transports them to Thermo Tranist.
05-06 2025: Returned goods received at LL Cold.
PP sends invoice to LL Cold for the freight.
SO020453 invoice no. SI018236 to LL Cold. 04.07.25

Action level

Action is required

Rapid alert system

Alert

email form

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Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Case files

Approved by

Birgitte Hundrup

Concluded