nonconformities

Date of occurrence

04-06-2025

Year

2025

Category

Delivery

Missing delivery

Quality

Safety

Labelling

Sales order no.

SO019757

Purchase order

Observer

End user

Observer name

Case

Orders SO019757 and SO019756 to Hanstholm Fisk og Skaldyr were to be delivered on Wednesday 04-06 2025 at 06.00 - 12.30 with DFDS
The customer is due on Thursday 05-06 2025 and has still not received delivery.
We have not received any information from DFDS that they had not been delivered on Wednesday.

Root cause

Delivery error/misunderstanding

Corrective action by

Transport

Corrective action

Contacted DFDS, here it is stated that DFDS may have tried to deliver on Wednesday 04-06 2025 after 4:00 PM
PP contacted 05-06 2025, DFDS changed the route and delivered the goods to the customer at approximately 10:00 AM

Action level

Action is required

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Approved by

Birgitte Hundrup

Concluded