nonconformities

Date of occurrence

17-06-2025

Year

2025

Category

Quality

Delivery

Quality

Safety

Labelling

Sales order no.

SO020021

Purchase order

Observer

End user

Observer name

Case

The customer complains that the quality does not meet expectations and believes the product smells.
PP returns the item to the warehouse.

Root cause

20-08 2025: Waiting for root cause

Corrective action by

Self / in-house

Corrective action

19-06 2025: Book HPT, will be picked up
Created credit note SC100847
When the item comes into stock, JT checks the items
23-06 2025: 47 cartons have been returned, the last 10 cartons on the credit note PP will get a credit note from Van der Lee
25-07 2025: Received credit note 202535182 for 280.00 euros, booked.

Action level

Action is required

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Approved by

Concluded