nonconformities

Date of occurrence

12-08-2025

Year

2025

Category

Delivery

Temperature

Quality

Safety

Labelling

Sales order no.

021257

Purchase order

Observer

Retailer / Cater

Observer name

PP customer

Case

The freight forwarder's subcontractor delivered the customer's shipment in a refrigerated truck, not a frozen truck. All goods were -1°C upon delivery.
The PP customer rejected the delivery.

Root cause

Human error - subcontractor

Corrective action by

Transport

Corrective action

Claim raised towards JN Spedition
SO021420 ∙ JN Spedition - PP claim - issued
SC100896 ∙ Svensk Cater Ängelholm - credit to customer - issued

The shipment are destroyed upon arrival at the subcontractor's Coldstore.

Action level

Action is required

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Approved by

Birgitte Hundrup

Concluded