nonconformities

Date of occurrence

05-10-2025

Year

2025

Category

Labelling

Delivery

Labelling

Quality

Safety

Labelling

Missing

Sales order no.

Purchase order

PO03046

Observer

End user

Observer name

Rema Distribution

Case

Engelsviken have forgot to label the items with Barcode.
New delivery has also wrong labeling.

Root cause

Email from Engelsviken: As agreed by phone, an explanation of credit notes for weeks 41-2025 is hereby sent. Due to a human error, we have sent goods with missing barcodes and labels.

Corrective action by

Supplier

Corrective action

Engelsviken has shipped a new pallet with the correct labeling, and the other one has been returned.
PO03046 is already posted
The credit note PC00703 clears PO03046
New PO03059
Second time Engelsviken has shipped a new pallet with the correct labeling, and the other one has been returned.
The credit note PC00704 clears PO03059
New PO03062

Action level

Action is for statistic

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

22-09-2025

Lot no

Link to documentation

Approved by

Birgitte Hundrup

Concluded