nonconformities

Date of occurrence

14-10-2025

Year

2025

Category

Delivery

Divergence from order

Quality

Safety

Labelling

Sales order no.

SO022154

Purchase order

Observer

Cold store

Observer name

Case

The customer has received 9 cartons of Surimi Chunks item no. 1481PL and not 9 cartons of Surimi Maki Sticks item no. 14671PL

Root cause

Packaged incorrectly on JG. Human error.

Corrective action by

Cold storage

Corrective action

Checked with JG and they picked incorrectly. JG asks PP to send invoice for cost price. Return shipping is not an option.
20-10 2025: Credit note SC100958 printed
20-10 2025: Invoice SO022597 / SI020041 sent to JG

Action level

Action is required

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Case files

Approved by

Birgitte Hundrup

Concluded