nonconformities

Date of occurrence

27-10-2025

Year

2025

Category

Delivery

Divergence from order

Quality

Safety

Labelling

Sales order no.

SO022691

Purchase order

Observer

Retailer / Cater

Observer name

PP customer

Case

Coldstore loaded wrong goods (Bao Bun) to customer.

Root cause

Pallet was on wrong location in warehouse.
Picker was not aware on the difference in item number.
Human error.

Corrective action by

Transport

Corrective action

Pallet taken back to coldstore.
Have emphasized towards coldstores about the awareness of numbers when picking.
New delivery has been sent to customer SO22822.

Action level

Action is required

Rapid alert system

Alert

email form

This case was forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please call the Q-department after completing the form

Monitor level

Check next delivery

Message to be included in acceptance control of next delivery (Text in Danish)

Monitor selected

Resend notification

Production date

Lot no

Link to documentation

Approved by

Birgitte Hundrup

Concluded